Quitline 13 7848 is a confidential telephone service that can offer information and support to help you quit. Quitline counsellors are experienced, friendly and non-judgemental counsellors. They understand that quitting can be hard and will assist you to work out the best strategy for you in quitting. They understand the quitting process and how to overcome the barriers to successful quitting, and they can provide information on quitting products such as nicotine replacement therapy (NRT) or quitting medication.
Quitline is available:
- Monday to Friday 8.30am to 8pm
- Saturday 2pm to 5pm
Outside of these hours, you can leave a message and a counsellor will ring you back the next working day.
A free interpreter service available on request. If you are deaf or have hearing or speech impairment, you can call the National Relay Service to access Quitline.
What happens when I call Quitline?
When you call Quitline, we will discuss:
· Your smoking history.
· Previous quit attempts.
· Nicotine dependence.
· The triggers that have made quitting difficult.
For those who would like ongoing support, counsellors can schedule call-backs as needed to help you stay on track, or you can ring in to get extra help as needed.
Sometimes it can be hard to know where to start, or perhaps talking over the phone may not be for you—that’s okay. You can chat to a Quitline counsellor online. Just as you would over the phone, counsellors will have a confidential conversation with you and can support you through quitting.
To chat, click on the ‘Chat now to Quitline’ button on the lower right side of every page. If you see the “Offline—please leave a message” button, leave a message and one of our counsellors will get back to you as soon as possible.
To find all available Quitline resources including brochures, fact sheets and posters, please click here.
My QuitBuddy is a personalised app to help you on your journey to become smoke free. It provides a countdown to your quit attempt and stats to track your quitting progress, such as days smoke free, cigarettes avoided and dollars saved.
Quit for you, Quit for two
If you’re pregnant or planning to be, Quit for you, Quit for two provides support and encouragement to help you give up smoking.
Aboriginal Quitline counsellors
You can also speak to an Aboriginal Quitline counsellor who can offer a tailored quit smoking service for Aboriginal people on 13 7848.
Our Aboriginal counsellors are passionate about assisting Aboriginal and Torres Strait Islander people to make positive changes in their lives and are available to support you by:
- Listening to your story.
- Having a yarn about smoking.
- Keeping everything that’s yarned about private and confidential.
- Working with you on a plan to cut down or quit.
- Following up and supporting you—we call you and it’s free.
- Providing free resources.
- Connecting you with local support if you want it.
Register with Quitline for a call-back today.